Return Policy Regular Orders: We know you will be 100% + satisfied with your Noggins-n-Neckins order, but if for any reason you are not, you can expect a full refund after we have received the item in the same condition it was shipped (shipping charges not included). Return Policy Special Orders: We know you will be 100% + satisfied with your Noggins-n-Neckins order. Because of the nature of custom orders (custom yarn) only 50% of the price of your order will be refunded after we have received the item in the same condition it was shipped (shipping charges not included).